June 17, 2021
2020 has been a hard year for everyone, especially those working in the service sector who cannot work at home from their laptop, like our team here at Zest. I joined the team partway into the Covid crisis in August, after having left a job where I was treated quite poorly. Entering a new work environment during such a globally intense time was scary, especially as a trans non-binary person- would my new boss and colleagues use my chosen name and pronouns? Would I be subject to the uncomfortable jokes that were reoccurring at my last job? I couldn’t afford to not work after leaving my previous job.
I specifically applied to Zest Café because I knew they offered extra staff training my previous employment lacked and aimed to hire those who faced employment barriers- I’ve learned that being trans certainly counts as one of those. But I didn’t realise until I began working here just how seriously Lisa and the entire team take their mission of inclusivity and mutual support. More than just respect my name and pronouns, my coworkers and boss actively try to understand and ask how they can make me more comfortable. When I first introduced myself with my preferred pronouns to a fellow staff member, she simply smiled and said hello with her own name and pronouns. It was such a relief to realise that I’d found a place which cared for me beyond the labour I provide.
Having now worked here several months, I continue to be awed by how supportive the staff is of one another. When someone is having a bad day, we switch positions and jobs in the café with ease. If someone needs extra training or help learning a task, others are happy to lend a hand or a couple pointers, and Lisa schedules staff-led training sessions. When a customer is unkind, you can always count on having someone check you’re okay. Even through such a stressful time as 2020, Zest maintains a sense of community between staff-members and a strong emphasis on education and personal growth.
I never quite realised how much there was to learn both about coffee and service, but also about workplace diversity, support, and teamwork until working at Zest.
~ Greysen B.
Award-winning St Andrews social enterprise café Zest is reopening for takeaway on Thursday (April 15) with an even more inclusive welcome thanks to its latest staff training and investment during Lockdown.
Well before the latest lockdown began, the South Street social enterprise which helps young people with additional needs find or keep meaningful paid work was training all its staff in accessible communication – interacting with people in a way more easily understood by folk with communication difficulties – through Communication Access UK, an initiative led by the Royal College of Speech and Language Therapists.
Doing this was a natural extension of the enabling philosophy behind Zest and it’s one of the first organisations in Scotland to train all its staff in it – to help customers and other staff be better understood if they have a health problem or are suffering from ‘Long Covid’ – in which the growing number of sufferers talk about “brain fog” making understanding others difficult.
Last week Lisa and two staff members also did training on neurodiversity in the service industry – serving people with all kinds of personalities and mental health issues – with autistic author, advocate and TEDx speaker, Jude Morrow.
Zest also has better physical disabled access and communication thanks to a £10,000 grant from Fife Council’s Fife Town Centre Building Improvement Grant scheme, enabled by funding from the Scottish Government’s Town Centre Capital Fund.
The front door and disabled toilet now have ‘push pads’ at wheelchair height to activate powered door opening and a green/red light system to show when the toilet is vacant/occupied, which customers can more easily see from a distance. It’s also hoped it will encourage them to stay in their seats while waiting to use the toilet – rather than forming queue – as waiting seated is more Covid-secure.
Former Zest trainee and wheelchair user Erin Watson, from Leuchars, who campaigns for more accessible places in North East Fife, said: “This is great, as it allows wheelchair users to have independence. Quite often businesses say their toilets are ‘wheelchair-accessible’ because they have grab bars etc but that’s no use if we can’t easily get through the door in the first place!”
The café, which plans to fully reopen on April 26 if that date is confirmed by Scottish Government, also now has planters outside with a glass screen to create a sheltered area for people to eat and drink outside, which is also a Covid-security improvement.
Finally, the social enterprise café is using the UK Government’s Kickstart Scheme to give up to three young people aged 16-24 the opportunity of six months’ work and training for 25 hours a week.
It’s inclusively recruiting them – ‘positively discriminating’ in how it finds and selects them by not just posting the job at JobCentre Plus but also proactively telling agencies which help disabled people, posting them on their social media and spreading the word through Fife Council’s Supported Employment Service.
Zest is offering one place initially, then staging in the other opportunities later. Anyone wanting to apply, must do so through JobCentre Plus.
Speaking about the inclusivity improvements, Lisa Cathro said: “We’re delighted to be able to increase the inclusivity of our service and facilities because providing an equally warm welcome for all is at the heart of what we do.”
August 18, 2016
Zest Disability Training
already here, 2016 is no longer new. Here in Zest we hit the ground running with our refit & rebrand in January, and so far have continued as we mean to go on. What better way to celebrate the launch of our new website than with a new blog post!
[I’m going to keep saying we, but bear in mind as a new member of the team I had very little to do with any of it #teampride]
What struck me going from customer to colleague is just how much goes on behind the scenes. When I started I was vaguely aware that Zest made a point of welcoming those who faced barriers to employment, but had no idea to what extent. And again, this was only thanks to the large sign up alongside the menu boards. Like me, the average customer is unlikely to notice that in our team we have an offender, we have colleagues with learning disabilities, ASD, a wide array of mental illnesses. And it’s not a coincidence that you don’t notice. At Zest we provide all the necessary adjustments required for those facing challenges to thrive regardless.
Yes, legally every employer is required to provide all ‘reasonable adjustments’ to facilitate a safe and happy work environment for individuals with disabilities. But in reality? It is easier to hire someone else who will not require adjustments to begin with. It is easier not to provide the necessary and legally required adjustments at all which then leads to a difficult and stressful work environment which may push a disabled employee to quit of their own accord. Problem solved. No, it’s not legal, but it happens because very few people go on to report their employer. Why would you, when at the end of the process (which probably wont be quick), there’s every chance the atmosphere which was already pretty unpleasant will become downright hostile.
In contrast, Zest is a total breath of fresh air. Lisa (our lovely owner & manager of the Zest empire) goes out of her way to create employment opportunities for people from various walks of life who would otherwise struggle find work. She does so by fostering an atmosphere of acceptance understanding, making sure that every member of the team works to achieve the same goal. As this is such a major part of Zest life and we want to make sure it continues to be regardless of the coming of new faces, every once in a while we’re thoroughly schooled on disability awareness.
A few weeks ago Lee-Ann from Fife Council Supported Employment Service came in to talk to us after we’d shut for the evening. The tone was set as the session was declared a safe space, where anyone was free to contribute without judgement. We covered physical disabilities, learning disabilities, mental illness and everything in between. All were covered from the point of view of both colleague and customer and everyone was encouraged to share if they felt comfortable. The aim was to be honest and open with each other, providing necessary guidance to maintain the supportive Zest environment.
The session was incredibly eye opening for me as a first-timer. It is reassuring to know that now and in the future there is no need to hide anything regarding my health from my employer. A team that is open and accepting is much stronger, more willing to communicate and help each other. The session also changed how I will view customer interaction in the future. It served as a wake up call- you never know what is going on in someone’s life at any given moment. There are a million and one possible explanations for a single action. Why not give the benefit of the doubt and try to serve every customer with kindness and compassion?
All these factors brought together forms the image of what it means to be a Zest employee. Part of the job involves making coffee, tea, preparing food and of course doing the washing up. However another equally important part is as a coach; providing encouragement, understanding and guidance. In order to function as a team and provide the excellent service that we do, we have to understand and work with individual strengths and weaknesses.
This is what I wish I knew about Zest- what sets us apart from other coffee shops in St Andrews. [its worth noting that we’re also one of a handful of specialty coffee shops in the country!] There were many occasions when I wanted a coffee/quick bite to eat/neutral site for a possibly awkward first date, and struggled to decide between the many different coffee shops and cafes that St Andrews has to offer. Had I known that by picking Zest I would have simultaneously been supporting an establishment that gives back so much to the community, it would have been a no brainer. I mean, if you’re going to have a cup of coffee anyway, you may as well have one made from ethically sourced coffee beans, by a great barista who may otherwise be struggling to find/keep a job.
Part of the Zest charm is that anyone and everyone who steps through the door is welcome- customer or colleague. You can be whoever you want to be or even better- whoever you are, and we’ll love you for it. Of course you’re welcome to come in and see for yourself.
September 22, 2015
Mental health 1st aid and suicide prevention awareness month
September is Suicide Prevention Awareness month which aims to promote awareness around the issues of suicide prevention, how you can help others, and how to talk about suicide without increasing the risk of harm. According to the NAMI website (National Alliance of Mental Illness), suicidal thoughts can affect anyone regardless of age, gender or background. Suicide is the third leading cause of death among young people and is often the result of mental health conditions that effect people when they are most vulnerable. Did you know that there is a higher rate of death by suicide in Scotland than by road traffic accidents? Awareness of this issue is important because everyone will know someone, whether him/herself, a family member, or friend who has experienced mental health issues, with depression being the most common.
If you love drinking teas and coffees, then I hope you will learn something new from our list of 9 interesting facts all serious tea and coffee drinkers should know…
January 27, 2015
Two Zest staff complete training at the Leopold Coffee School
The intense 10 day coffee course in Holland is coming to an end for Johny and Lisa. It has been 10 days of study, stress, practise, exams. Those 10 days were also filled with meeting other great professionals, developing new skills, and learning from the best.
November 21, 2014
The Zest team takes part in sign language workshop
In October, the Zest team was excited to take part in a sign language workshop led by the lovely, David J Johnston who came to us from Deaf links in Dundee. One of the participants and staff member, Megan Ravenhall shares her experience.